New couriers at Lockmere who load parcels with the handheld
You load parcels into Lockmere lockers with the Lockmere Load app on your handheld. This guide shows one parcel from the barcode to the next parcel. It is the same eight steps at every locker.
- 8 steps for each parcel, from the scan to the next parcel.
- 3 door sizes called S, M and L. The app picks the door.
- 20 kg is the most any door takes. No exceptions.
1. Start at the site
Route › Wharf Street Library
1.1 Pick the site
Log in with your courier ID and your PIN. Do not share your PIN. The first screen is Today's route. It lists the sites for today and how many parcels each has.
-
Tap the site you are standing at.
-
Tap Start loading.
Tap the site, then Start loading
If the handheld says Too far from site, walk to the locker bank. The handheld checks your position.
2. Load one parcel
Never load a parcel over 20 kg. Put it back in the van and tap Return to depot.
2.1 Scan the parcel
Loading › Parcel
-
Tap Scan. Point the handheld at the barcode on the label. A beep means it worked.
Tap Scan and point at the barcode -
Tap Choose size. Look at Expected size first. It is only what the customer was told.
Expected size, then Choose size
2.2 Choose the size, then the door
Tap the size the parcel really is. A wrong size means the customer cannot collect it, and we get a call.
-
Look at the real parcel. Tap its real size: S, M or L. The door opens by itself.
Tap the real size of the parcel -
Read the door number. You hear a click when the door opens.
The open door, for example 14
2.3 Close the door
Never force a door. Never put a parcel into a door that is not open.
If the screen says Door not closed after 10 seconds, push the door again and tap Check door.
-
Put the parcel in and close the door firmly. Do not open any other door.
Put the parcel in, then close the door -
Wait for the green Door closed. It takes about 2 seconds.
Green Door closed
2.4 Print the slip
-
Tap Print slip. The belt printer prints a slip with the door number and parcel number. Put the slip in the van tray folder.
-
Tap Next parcel. The customer gets a text with the pickup code by itself.
Print slip, then Next parcel
3. The parcel does not fit
Loading › Door › Doesn't fit
3.1 Ask for a bigger door
Never push a parcel in. The door must close with no force.
-
Tap Doesn't fit.
Tap Doesn't fit -
Take the parcel to the door that opens now. The first door is released again.
3.2 No door of that size is free
The screen turns red and says No L door free. Do not put the parcel in a smaller door.
- Put the parcel back in the van.
- Tap Return to depot.
4. Finish the site
-
Tap Finish site.
Tap Finish site
You see a summary, for example 12 loaded, 1 returned. Then pick the next site on your route.
5. Door sizes at a glance
| Door | Parcel up to |
|---|---|
| S small | 8 cm high |
| M medium | 19 cm high |
| L large | 41 cm high |
| Any door | 20 kg |
| If this happens | Do this |
|---|---|
| Wrong size shown | Tap the real size |
| Door will not close | Tap Doesn't fit |
| No door free | Return to depot |
| No signal at the site | Keep loading. The handheld sends everything later |
The battery shows at the top right of the screen. Charge the handheld in the van.
Change log
| Version | Date | Change | By |
|---|---|---|---|
| 1.0 | 2026-11-06 | First version | Lockmere Operations |