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Sorrel & Rye - till notes (Mei's voice memo + what Aina said, typed up Fri)
Sent to: the docs team   Re: new staff guide for the till

ok so. we have 3 shops, Riverside / Station Row / the little one at Maple Court. Riverside is the busiest so use that for the pictures.
till = the tablet on a stand, "Till 1" at the top. every new person gets confused on day 1!!
Aina does the training, one practice order takes about 10 min, then they are on their own for the quiet shift

what they need to know (Aina says):
- you log in with your PIN, name shows top, "Aina - shift from 07:00". dont share PINs!!
- left bar: Till, Orders, Menu, Members, Reports, Settings. new staff only need TILL. dont touch Settings
- top bar shows Online / synced. if the wifi dies the till still works, it catches up later. (ask Aina if true for card payments?? I think card needs wifi)
- tap the item. if it has choices a box opens. size, milk, extras. flat white is the one everyone gets wrong
   - size: regular 8oz or large 12oz (large +RM 2.00)
   - milk: fresh / oat (+2.00) / soy (+1.50)   <- oat is NOT free, customers argue about this
   - extras optional: extra shot 2.50, vanilla 1.50, decaf
   - note for barista e.g. extra hot
- then "Add to order". the order is on the right side. Order #1042 etc, numbers go up by themselves
- eat in = pick the table, number of guests. takeaway no table
- sold out things are grey (pandan chiffon today). cant tap them. DONT tell customers "maybe later", just say sold out
- the little red/green thing "2 left" on the sourdough is real, oven batch 09:50

paying:
- big dark red button bottom right = Charge. shows the total
- service tax 6% is added automatically. rounding to nearest 5 sen. total RM 64.65 for the test order (was 64.66)
- pick Card / QR pay / Cash / Voucher. most people pay cash in the morning
- cash: tap the amount they gave. buttons Exact / RM 65 / RM 70 / RM 100, or type it on the number pad
- screen says "Change to give" green box. open the drawer, count it back. ALWAYS say the amount out loud (Aina's rule)
- then green button Complete sale. DONT press it before the money is in hand!!
- after that receipt page. print receipt, or email, or show QR receipt for the Club app. then New order.
- order goes to the kitchen by itself ("Order #1042 sent to the kitchen")

Club app (loyalty) - this is the part customers love:
- customer downloads Sorrel & Rye Club, they have a card in the app. blue... no, brown QR. "My card" -> "Show at the till"
- you scan it with the scanner by the till and their name comes up on the order, under the Eat in buttons. says Sorrel member + points. e.g. Mei Tan 404 pts
- 1 RM = 1 point roughly, order of RM 64.65 gave +64
- 600 pts = Rye member (next level). 404 pts at the moment so 196 to go. after this order 468 -> 132 to go
- free pastry reward shows in the app when they have enough, they press Redeem at the counter and we make it free (ask Aina how, she knows)
- coffee stamps 7 of 10, 10th drink free  <- is that still running?? check w/ Mei
- IMPORTANT: privacy. the screen shows customer name, phone number, member no. DONT take photos of the screen and post in the group chat. if you must, blur it. (we got told off once)

version 1.1 stuff (added this week):
- receipts now say points earned + balance at the bottom. so staff can tell the customer. new!
- the "only 132 pts to Rye member" line on the receipt page, also new

not sure / to do:
- refunds? Mei does those, not for new staff
- kitchen screen is a different thing, not this guide
- logo: terracotta + olive green, the S&R badge
- want it in Chinese and Malay too, half the Riverside team read BM first, Aina's mum helps in Station Row and reads Chinese
- keep it SHORT. one page per job. pictures please. nobody reads